Privacy Policy

Law firm and real estate call bookings

As you type in the booking form on our law firm and real estate landing pages, Claura automatically stores your entries, including incomplete names or emails, your mobile phone, selected services, campaign source, last activity, and booking progress in its contact system. This also happens if you close the form without submitting or booking. We use these details to respond to your inquiry and understand where the booking process was left. A draft may be kept in this browser tab for up to 24 hours to restore progress and retry an interrupted save. A selected time is not a confirmed booking. Cal.com processes the appointment and sends the calendar invitation. Saving details does not subscribe you to a newsletter. We use your mobile phone and email to send the confirmation and reminders about the booked call by WhatsApp (through Meta’s WhatsApp Business platform) and by email, and by text message to U.S. mobile numbers (see Text messages below).

Those landing pages measure visits and bookings with Google Analytics (GA4) and Google Ads, and with Meta’s advertising tools (the Meta Pixel and the Conversions API). We keep campaign tags and ad click identifiers with your contact details so we can track which ad or page led to a booking.

Meta advertising measurement is on by default in the United States. In Europe it stays off unless you accept advertising cookies. When it is on, Meta receives browser identifiers, page activity, and a confirmed booking event to measure ads. With that booking event we also send Meta your email and name in hashed form, plus your IP address and browser details, so it can match the booking to an ad. Your phone number is never sent to Meta. You can turn this off under “Your privacy choices” in the landing footer or in the cookie notice; Global Privacy Control and Do Not Track are respected for this measurement.

Text messages (SMS)

When you leave a U.S. mobile number in the booking form and click the button below the notice (“Continue” or “Save and continue”), you agree to receive text messages from CLAURA LLC about your booked call and your inquiry: the booking confirmation, reminders before the call, and follow up messages afterwards. Claura only texts people who book a call with Claura, about that call and Claura’s own services, and never on behalf of other businesses. Consent to receive text messages is not a condition of any purchase. Messages come from Claura’s U.S. phone number and are delivered through Twilio. You can stop them at any time; stopping text messages does not cancel your call, and its reminders keep arriving by WhatsApp and email.

Message frequency varies. Msg & data rates may apply. Reply STOP at any time to stop receiving text messages, or HELP for help. You can also write to us at hola@claura-ai.com. Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt in data and consent; this information will not be shared with any third parties. Your mobile number is used only to send you the messages described here and is shared only with Twilio, the provider that delivers them.

About us

This Privacy Policy applies to the services of Claura LLC, located at 1644 Washington Street, San Francisco, California, United States, and of its related brands, including Loop (adloop.app). When we say "we" or "our", we mean Claura LLC and those brands, which share the same ownership.

1. Information we collect

We collect information you provide directly to us, such as when you fill out a form, book a call, or communicate with us. This may include your name, email address, company name, and any other information you choose to provide.

When you connect third-party accounts (such as YouTube, Instagram, TikTok or LinkedIn) to our platforms, Claura and Loop (adloop.app), we store the access permissions needed to take actions on your behalf, such as publishing content or retrieving analytics data.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Respond to your inquiries and communicate with you
• Send you technical notices, updates, and support messages
• Comply with legal obligations
• Publish and schedule content to your connected social media accounts on your behalf
• Retrieve and display analytics data from your connected accounts

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as necessary to provide our services or comply with the law. We do not share your Google user data with any third parties.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Authentication tokens are stored securely in encrypted databases and are only used to perform the actions you have authorized.

5. Google API Services

Our platforms use Google API Services to enable YouTube integration. Our use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Specifically:

• We only access Google user data that is necessary to provide our services (publishing videos, reading channel information, and displaying analytics)
• We do not use Google user data for advertising purposes
• We do not sell Google user data to third parties
• We do not use Google user data for purposes unrelated to the features you have explicitly authorized

6. Data Retention and Deletion

We retain your data for as long as your account is active or as needed to provide our services. You can request deletion of your data at any time by contacting us. When you disconnect a third-party account, we delete the associated authentication tokens. You can also revoke access to your Google account at any time through your Google Account permissions page.

7. Contact

If you have questions about this Privacy Policy, write to us at hola@claura-ai.com.