AI KID
RE/MAX Patagon
Claura
TechWe apply the complete system to our own agency: commercial positioning, content, campaigns, meetings and proposals for new clients.
144people who booked a call, according to the CRM as of October 3, 2026Case studyView case study
TechCase study
Loyalz We built its AI agent platform for restaurants.
Loyalz wanted to expand its loyalty offering with a product restaurants could use every day. We designed and developed a platform with an AI agent for each location, WhatsApp and voice, bookings, orders and campaigns. We integrated it with its points and digital cards, from business onboarding to the management dashboard.
A new product integrated into Loyalz’s loyalty offering
Loyalz added an AI agent platform built by Claura to its CRM and loyalty offering. Each venue has its own assistant, menu, calendar and customer database. Its dashboard brings together reservations, orders, conversations and campaigns for each customer.
The development covered onboarding, WhatsApp and voice support, integrations and follow-up flows. Between February and June 2026, we took it through to handover to Loyalz’s technical team, with documented architecture and a guide for transferring accounts and services.
Source: Loyalz development and handover documentation, February to June 2026.
What we did
- WhatsApp AI agent for every location
- Voice AI agent
- Reservations checked against the real calendar
- Orders based on each location's menu
- WhatsApp campaigns
- Review requests after each visit
- Connection to the points program
Turn AI into a concrete extension of its product
Loyalz needed to add a product to its loyalty platform that each restaurant could configure and use with its own data. Development had to cover onboarding, an agent per location and integrations with menus, availability, bookings and customers.
From product proposition to a delivered platform
The decisions behind this case.
Onboard a restaurant and create its agent
The restaurant signs up, adds its venue, connects WhatsApp and its calendar, and chooses a plan. We simplified the initial form to name and address: initial business details are filled from Google and remain editable. Creating the venue generates its assistant.
Respond using the actual menu and availability
Each agent handles WhatsApp and voice using its venue’s information. It checks the calendar before confirming a reservation and offers nearby times if unavailable. It takes orders from the loaded menu and hands off to the manager when needed. It also groups consecutive customer messages to answer the complete request.
See AI agentsSupport the reservation, visit and next purchase
We built campaigns each venue can activate: club welcome, reservation reminders, post-purchase follow-up, reactivation and a surprise for delivery orders. The package QR opens a conversation and identifies the person before delivering the benefit.
See AI automationConnect support with loyalty
We integrated conversations and campaigns with Loyalz’s points program and digital cards. Members and purchases feed the venue’s database and follow-up flows. The team can review customer history from the dashboard, and people who opt out are excluded from campaigns.
Explore these resources in Spanish
- Guía de Claude e IA para marketingEl método y los recursos para entender esta parte del trabajo.Guide
- Guía de Agentes de IAEl método y los recursos para entender esta parte del trabajo.Guide
- Marketing con IA para software y tecnologíaCómo conectamos contenido, web y seguimiento para empresas de tecnología.Solution
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